Privacy Policy

Last Updated: 05/03/2025

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1. Introduction
Biss Cleaning we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our cleaning services, website, and communication channels.

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2. Information We Collect
We may collect the following types of personal information:

• Personal Identifiers: Name, phone number, email address, and postal address.

• Payment Information: Billing details (processed securely via third-party payment providers).

• Service Information: Details of the services requested and provided.

• Communication Data: Any inquiries, feedback, or correspondence you send us.

• Technical Information: IP address, browser type, and other data collected through website cookies.

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3. How We Use Your Information
We use the collected information to:

• Provide and manage our cleaning services.

• Communicate with you regarding appointments, promotions, and customer support.

• Process payments securely.

• Improve our services and website experience.

• Comply with legal obligations.

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4. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Third-party vendors that assist with payments, scheduling, and customer support.

• Legal Authorities: If required by law, to comply with regulations or legal proceedings.

• Business Transfers: In case of a business sale, merger, or restructuring, your data may be transferred to the new entity.

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5. Data Security
We implement security measures to protect your data from unauthorised access, alteration, or disclosure. However, no internet-based service is completely secure, and we encourage safe online practices.

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6. Your Rights
You have the right to:

• Access and request a copy of your personal data.

• Correct any inaccurate or incomplete data.

• Request deletion of your data, subject to legal obligations.

• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@bisscleaning.co.uk.

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7. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience. You can manage cookie settings in your browser.

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8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date.

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9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Biss Cleaning

Email: info@bisscleaning.co.uk
Phone: 07988252795